Applied Work · Case Study
Field record · AW-UC-2026-04-008
50,000 emails per month. 180 markets. 23 languages. First version in production at month two.
A consumer-goods company operating in 180+ markets, with tens of billions in revenue, took in more than 50,000 emails a month. Supply-chain adjustments, brand-compliance updates, everything in between. People read each one, categorized it, and passed it to whoever should handle it.
Now Beyond Work does the categorizing, routing, and data extraction. People pick up where judgment actually matters. Feedback from those people feeds back in, so the sorting gets sharper as the business shifts.
Accenture and the company built it on Workblocks in a few weeks. Each Workblock holds one function and its logic, so they could change a piece without touching the rest, test fast, and keep the thing stable while it moved.
The platform tracks resolution times, escalation rates, and categorization accuracy. That's how they know it's improving — not a hunch, the numbers.
| Field | Value |
|---|---|
| Author | A Big-Four sustainability practice |
| Version | v1 |
| Type | Case Study |
